Why Your Google My Business Profile Is Not Bringing Customers And How to Fix It?
Many local business owners create a Google My Business profile and then forget about it. After some time, they start facing problems. Their business does not show on Google. Calls stop coming. Customers say they cannot find correct details.
If this sounds familiar, you are not alone.
Let us talk about the real problems business owners face with Google My Business and how to solve them step by step.
Problem 1: Google My Business Profile Not Getting Verified
This is one of the most common and frustrating problems.
Many business owners try to verify their profile but:
Verification code never arrives
Postcard does not come
Phone or email verification fails
Profile shows “Pending verification” for weeks
Why This Happens
Wrong or incomplete business address
Address does not match website or documents
Business category selected incorrectly
Multiple listings for the same business
Google thinks the business is not real
Simple Solution
Make sure your business name, address, and phone number are correct everywhere
Choose the right primary category
Avoid creating duplicate listings
Use a real address where customers can reach you
Be patient and do not request verification again and again
Once your details are clean and consistent, verification becomes much easier.
Problem 2: Phone Number Not Showing on Google Listing
Many business owners complain:
“My business is showing on Google, but phone calls are not coming.”
When checked, the phone number is missing or not visible.
Why This Happens
Profile is incomplete
Wrong business category
No reviews or very few reviews
Low activity on the profile
High competition in the area
Simple Solution
Complete your profile 100%
Add business hours, services, and description
Upload real photos regularly
Ask customers for genuine reviews
Post updates weekly
Google prefers active and updated profiles.
Problem 4: Profile Suspended Without Warning
Sudden suspension can kill local leads overnight.
Many business owners see a message like:
“Your business profile has been suspended.”
Why This Happens
Keyword stuffing in business name
Fake address or service area abuse
Multiple listings for one business
Violating Google guidelines unknowingly
Simple Solution
Keep business name clean and real
Use correct address or service area
Remove duplicate profiles
Follow Google guidelines strictly
Honesty and accuracy are very important here.
Problem 5: Negative Reviews Are Hurting Business
Bad reviews create fear in new customers.
Some business owners ignore reviews, while others reply emotionally.
Both are mistakes.
Why This Is a Problem
Bad reviews create fear in new customers.
Some business owners ignore reviews, while others reply emotionally.
Both are mistakes.
Why This Is a Problem
Customers trust reviews before calling
No reply looks unprofessional
Wrong replies damage brand image
Simple Solution
Reply politely to every review
Handle negative reviews calmly
Encourage happy customers to leave reviews
Never buy fake reviews
Good review management builds long-term trust.
Problem 6: Low Visibility Even After Profile Setup
Many people think creating a profile is enough.
But after months, there is still no growth.
Why This Happens
No local SEO work done
No posts or updates
No keywords in description
No service details added
"Local visibility brings local customers.”
Simple Solution
Add keywords naturally in business description
List all services properly
Post offers, updates, and images
Keep profile active every week
Consistency is the key.
Final Thoughts
Google My Business is powerful, but only when used correctly.
Most problems happen because of:
Lack of knowledge
Small mistakes
Ignoring profile health
If your profile is verified, active, optimized, and trusted, it can bring free leads every day.
Fix the issues, stay consistent, and your local visibility will improve naturally.
Struggling with GMB verification, low visibility, or no calls?
📞 Talk to a local SEO expert today: 8766241171